FAQS
How can I change my email address or password?
You can update your account details by clicking on My Account at the top right corner of the website. Once signed in, select Edit next to Account Information to update your email address or password.
How do I place an order?
Browse our collection and add your desired items to your shopping cart. Once you're ready, proceed to checkout and follow the steps to complete your purchase.
Can I return or exchange items?
Yes. We offer returns and exchanges within 14 days of purchase. For full details, please visit our Exchanges & Returns page.
Is it secure to order online?
Yes. Our website uses secure payment technology to ensure your personal and payment information is protected.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows for faster future purchases without re-entering your details and also gives you access to points, special offers and discounts.
Payment & Shipping
How long does delivery take?
Orders are typically delivered within:
- 2–3 working days within Cairo & Giza
- 3–5 working days for other governorates
Delivery times exclude weekends and public holidays.
How much is shipping?
Shipping costs:
- 75 EGP within Cairo
- Up to 120 EGP for other governorates
Orders above 4000 EGP qualify for free shipping.
Can I ship to a different address than my billing address?
Yes. Simply enter your preferred delivery address during checkout.
How can I pay for my order?
Orders within Egypt can be paid using:
- Cash on Delivery
- Credit Card via the website